FAQ

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and the demand of specific kits.

Do you ship worldwide?

Yes — Blue Oak ships worldwide.

Will I receive tracking information?

Yes. Once your order has been processed and shipped, you’ll receive a tracking number via email.

Can I change or cancel my order?

If your order has not been processed yet, we may be able to make changes. Contact us as soon as possible through our Contact page.

Sizing & Fit

What’s the difference between Fan Version and Player Version jerseys?

Fan Version

  • Relaxed fit

  • Everyday comfort

  • True-to-size fit

Player Version

  • Slim athletic fit

  • Match-inspired material

  • Tighter fit

  • We recommend sizing up

Do long sleeve kits fit differently?

Long sleeve kits fit similarly to short sleeve kits, although Player Versions may have slightly slimmer sleeves.

Where can I find the sizing guide?

Our full sizing guide is available directly on each product page.

Products

Are names and numbers customizable?

Yes — selected kits offer custom names and numbers.

Can I request a specific kit?

Absolutely. If there’s a club or national team kit you’d like to see added, contact us and we’ll do our best to source it.

Will you be adding more kits?

Yes. New club, retro, and World Cup collections are added regularly.

Returns & Refunds

Can I return my order?

If there is an issue with your order, please contact us within 7 days of delivery.

Can custom jerseys be returned?

Custom name/number jerseys are generally non-refundable unless there is a manufacturing defect or order issue.

What if my item arrives damaged?

Please contact us with photos of the issue and we’ll work to resolve it as quickly as possible.

Support

How can I contact Blue Oak?

You can reach us through the Contact page on our website.

How long does support take to respond?

Most inquiries receive a response within 24 hours.